We are now able to offer our global clients remote support for our range of software, used as part of sophisticated sensor systems. Thanks to propriety software, LCM’s in-house design engineers will be able to quickly, securely and efficiently access customers systems to directly resolve support issues, including initial calibration and remote diagnosis.
Until now, our engineers have been advising our overseas customers either via the telephone or email. Although this has worked well, sometimes it can cause confusion as we can’t actually see the problem and explaining it can sometimes be difficult. Now, our engineers can directly access the system, resulting in any problems being quickly resolved, enabling the customer to concentrate on their particular application.
